TERMS AND CONDITIONS
Shannon requires private clients to pay a deposit when making a booking. This deposit is 20% of the agreed total package price and acts as a booking fee which provides access to all the pre-event services such as support, guidance and the online booking area. This deposit is non refundable (Shannon will only refund a deposit payment when the event has been cancelled by herself, in this case, the full deposit will be refunded immediately). Deposits must be received before Shannon can officially secure any date.
Unless previously agreed with both Shannon and Client, the final balance fee for any booking must be received by Shannon 7 days before start date / time indicated on the booking confirmation by any payment method specified in the confirmation. Upon sending a payment outside of the booking area, please notify Shannon via email or telephone and she will update the booking confirmation to reflect the the new account balance.
In the unlikely event of Shannon cancelling the agreement due to a Force Majeure Event as specified in these terms and conditions, she will endeavor to offer you an alternative entertainer of style and cost for you to approve. In the event that you do not approve of the replacement or no replacement is available, Shannon will offer you a full refund of what you've paid.
These terms and conditions are designed to offer protection to both the entertainer and the Client. As the Client you can request to cancel the booking, however the following charges will apply:
Cancellation by the client
0-7 Days from engagement – 100% of the agreed fee.
8-14 Days from engagement – 80% of the agreed fee.
15-90 Days from engagement – 50% of the agreed fee.
90+ Days (Deposit Fee Only)
The above cancellation fees are an important part of the terms and conditions agreement and are accepted by the client on payment of a booking deposit. All cancellation fees must be paid within 10 days of cancelling the booking.
Force Majeure Event
A “Force Majeure Event” occurs where a party is unable to comply with its obligations under this Contract for a reason outside of its control (such as war, fire, death, illness or other capacity certified by a properly qualified medical practitioner, epidemic, accident, civil commotion, national calamity, order of Government or Local Authority having jurisdiction in the matter, changes in law, foreign government policy, act of God) and which is not attributable to any act or failure to take preventive action by the Shannon Kitchen or Client.
The performance times are specified in the booking confirmation. Please note that contracted start times are based on Shannon having access to the performance area 1 hour before the contracted start time. Please note that Shannon is NOT responsible for time overuns caused by any 3rd party such as venue, caterer or Client.
Unless explicitly stated in the booking confirmation and prior conversation leading upto the booking, no expenses are payable by the Client. If expenses are applicable to the booking, these expenses will be clearly marked out in the confirmation and must be paid before the start date / time indicated on the booking.
Use of Substitute Performers and Stand Ins
At the event
Shannon reserve’s the right to use any photography or video taken during the event. Media footage may be used for promotional purposes on our website or social media channels. If you do not wish for footage to be recorded or used in this manner the Client must notify Shannon in writing prior to the event.
Threatening behaviour will not be tolerated. The Client agrees that if Shannonl is threatened, abused verbally or physically by anyone present at the event then Shannon will be entitled to terminate services being provided, without penalty or refund.
The Client is fully responsible for any damage to our equipment caused by any person at the event.
The Client agrees that Shannon must adhere to any guidance or requests made by the supervisor at the venue at which the event takes place such as noise level monitoring, performance time alterations of any other issue that may arise at the event. Shannon cannot be held responsible for any impact these requests may have on the provided service. In the event of an earlier termination time of our services due to the venue’s direct instructions, no refunds will be given.
The Client agrees that Shannon cannot be held responsible in anyway for any disruption caused by the triggering of any Noise Limiting Devices or power outtages caused by such devices at your event.